Our customer care department and store hours are MON-FRI from 9:00AM to 5:00PM EST. Customer service only is available on Saturday from 10:00AM to 1:00PM EST. Our website is available for use 24/7.

Our corporate office and store is located in Pontiac, Michigan, however we service nation wide with our mail order delivery service. Also, we deliver within 50 miles of our physical store in the United States. We conveniently come to you so you do not have to go anywhere.

Sure do. We supply for numerous manufacturers that allow us to provide over 20,000 products for our customers. Please call our customer care department toll free 855.499.5962 to assist you in finding any products that’s not listed on the website.

Yes, we sale used medical equipment as cash items only. Used items cannot be purchased through insurance claims.

Our goal is to make your shopping experience as easy as possible, so we provided four different methods to where you can order your products.

1. Ordering from our website: You can search for your merchandise by our category bar on the front page, by our featured products column, and by manufacturers or brands. Once you have selected the items you desire and ready to purchase click checkout and continue.
2. Placing your order by phone with a customer care representative at 855.499.5962 and we'll take care of the rest for you.
3. Fax your order to 248.499.5963.
4. Order by mail: Simply send in your request form, along with a Certified Check, Money Order or personal or business check to:

We accept all major credit cards including American Express, Discover Card, Master Card and Visa.

You can make payment with a personal and business check, but products will be shipped when payment is accepted. Once you have established a relationship with that account product(s) will be processed for delivery at the time of ordering.

No, at this time we do not offer financing options.

Yes we accept all forms of insurance. In order to file a claim through your insurance company we need the following:

• A copy of the front and back of your insurance card.
• A copy of the front and back of your drivers license or state ID
• A faxed prescription of order from your doctor

Some insurance claims are subject to be billed by a third party for your convenience and cost efficient service. If you choose to file a claim yourself we will provide a copy of your order or as a courtesy we can submit it for you.

Texas residents will be charged the standard 8.125% state sales tax on all taxable orders. Florida residents ordering products will be charged 6% sales tax. Sales tax for all other U.S. residents are subject to change according to your local state sales tax percentage.

The arrival date of your product depends on the product and models you select and your place of residence. If in stock, most products are delivered to you in just 3 - 5 business days.

Yes. Please contact us for express shipping rates at info@jonottmedical.com or call toll free 855.499.5962. Free shipping does no apply if using express services.

Our standard Fedex or UPS Ground rates are as follows:

• $9.95 for orders $0 - $99.99
• Free shipping on most orders over $100(exceptions may apply for bulk or overweight items)

Standard shipping rates only apply within 48 contiguous states only and if you need shipped to any of the following: Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands call for rates.

Not a problem, you have up to 30 days to return a product for a full refund or exchange. In order to receive this refund the product must be in the same condition as it was delivered to you. See return policy for more information.

No returns or exchanges on custom orders. Stainless steel is considered an custom item customized to order. Therefore, all sales of stainless steel items are final. All sales of beds and mattresses are final.

New items usually have a manufacturer's warranty attached so Jonott Medical will honor all applicable manufacturer warranties. Please call us at 1.855.499.5962 or email us at support@jonottmedical.com for a Return Authorization number (RA#).